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FAQ - Automotive Business Intelligence

FAQs

How does your solution work?

RWA’s Automotive Business Intelligence (BI) solution automatically pulls the data from your Dealer Management System (DMS). We integrate with other third-party applications and your budgets & targets and present them back to you in an easy to use format. It is the one place you go to manage all your operations for Sales and Fixed Operations. You can login to the system to easily view your information and/or have the specific reports automatically emailed to each person.

Can you integrate with our other systems?

We integrate with a large number of third party applications such as Showroom and Vehicle Health Check (VHC) – please contact us for more details. We will integrate with any third party system that is used by more than 20% of the industry.

Is it lengthy and disruptive to set up? How much time will I need to put in?

No, it is not. We just require you sign a data transfer agreement and we look after the rest. There is a little training required. Some customers need help to get this imbedded into their business and we help you with this too.

How can I access the dashboards and reports?

You can access your dashboards by logging into the portal, where you will have access to the drillable dashboards and reports. The portal can be accessed on any device connected to the Internet with a browser, including tablets and mobile phones. We also provide automated reports, and you can subscribe yourself to any reports you need which will be delivered to your email inbox.

How many people can have access to the system and reports?

There is a fixed amount of login accounts (viewing users) included, depending on the size of your company. Additional logins can be added at CAN$45 per user per month. As many people you like can get reports delivered to them by email.

I don’t have time to look at complicated reports. Are your reports easy to read?

Our reports are very easy to read. Firstly, they are collated so that you only see what you need - typically one or two pages. If you need further detail, this is available further down the report or in a drill down. Extensive use is made of visualisations so that information can be absorbed quickly and easily. Exception reporting is the preferred reporting approach, so you don’t have to read much.

Is my data secured? How do I know my data is well protected?

Your data is secured with us. The cloud-based application, and our company is ISO 27001 certified which is an international standard for Risk Management similar to NIST except it is independently audited. Audits are conducted twice a year by the certification authority. This gives you the assurance that your sensitive data is safe with us.

How much does it cost?

The price is dependent on your number of rooftops, annual vehicle unit sales, and annual revenue. As it is a cloud-based solution and it is a fraction of the cost to build it yourself. As it is paid as a subscription, the return on investment (ROI) is fast. Many of our customers enjoy an ROI of 20 times its cost. Please contact us for a quotation for your group.

What benefits will I get out of it?

The main benefit is around control, ‘what gets measured, gets done’. The benefits of using RWA BI solutions come in 3 main areas:

  • Time saved - Without a BI solution there are several people in your business collating information, producing reports, and distributing these. One customer redeployed the people who were collating the aftersales reports, and this alone paid for the RWA BI solution.
  • Control - Improved operational efficiency, transparency, and accountability across all areas in your business. As all the data comes from the one source and data validation is extensive at the start of the project, all your numbers agree. We call this “One Version of the Truth”.
  • Actionability - The right information is delivered to the right person at the right time so that action can be taken at the time of the transaction. The Daily Operating Controls (DOCs) and other custom reports essentially become workflow documents.

We can also present to you the expected payback you will get, by taking a snapshot of your data – please contact us for more details.

See what our customers said and their successful stories!

Can I customise the reports to accommodate my business needs?

Yes, you can - within reason. We work with you to tailor the reports so you will get the results you want. We understand that nothing stays the same and your needs will change over time. These changes are typically included in the standard subscription price.

What support can I get from you?

Our needs are aligned. You pay us by subscription, and we understand that if our service is not meeting your needs then you will not renew your subscription. We work very hard to make sure that this becomes imbedded in your business and that it continues to provide more value as time goes by. You will be assigned a dedicated customer service manager (CSM) who is your first port of call for problems and ideas to improve the solution. The CSM works with you on a continuous basis to help you implement new processes to improve your business results. We become your outsourced data analytics department.

We invite you to speak to any of our customers for validation of these claims!

If you have any other questions, not listed here, please contact us for more details.

See what our customers said and their successful stories!