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Using data to enhance patient interactions and grow profit margins

Webinar | Using data to enhance patient interactions and grow your profit margins

In this webinar, our speakers, Andrew Lane, the Chairman of NPA, Gary Warner, Managing Partner of Pinnacle Health (PharmOutcomes), Adele Curran, Chief Customer Officer and Paul Counter, Business Development Lead from Real World Analytics, covered the value of data in pharmacy operations, the insights that pharmacies can get out of their data and how data can help to increase patient loyalty and ultimately improve the bottom line.

We have just completed another successful webinar with National Pharmacy Association (NPA) and The Pharmacy Show!

A huge thank you to our MC, Paul Counter, and our speakers Andrew Lane, the Chairman of NPA, Gary Warner, Managing Partner of Pinnacle Health (PharmOutcomes) and Adele Curran, Chief Customer Officer from Real World Analytics, for a very insightful panel. We would also like to thank all the attendees for a very engaging discussion with many great questions raised by the audience.

In this webinar, the speakers covered the value of data in pharmacy operations, the insights that pharmacies can get out of their data and how data can help to increase patient loyalty and ultimately improve the bottom line.

Community pharmacy’s role is critical not just during the pandemic, it is playing a greater role in the primary healthcare system as the direction of NHS is to move more GP appointments to community pharmacy. Now, service is becoming one of the key drivers for community pharmacy to engage their patients and grow their business. A great example of how data is providing insights given in the panel is the projection of the flu service claims for 2020. This piece of information could help pharmacies to examine their current preparation and get ready for the coming flu season.

With the correct data analytics tools, pharmacy management will be able to get insights into the opportunities they could have missed out, as well as the benchmarking insights based on the NHS data from both national and local level. Being able to access this information will be key for community pharmacies to improve their patient interactions and drive their business performance.

If you missed out on the live webinar, it’s still available - Click here to watch!

It includes a poll, you will be interested to see if you agree with the audience on what is the main driver of patient loyalty.

Real World Analytics (RWA) empowers pharmacy groups to realise their full business potential and maximise their profits by becoming data driven. RWA provides a cloud-based Business Intelligence (BI) solution which pulls PMR, NHS and other data sources together to give a transparent view of claims, payments, stock and service performance – these insights will help you to ensure that no profit is left behind. If you are interested in getting to know more, please email us at pharmacy@realworldanalytics.com, we’d like to talk to you!