Pharmacies collects a large amount of data, but a lot of it isn't used. The NHS makes huge amounts of payment and prescriber data available, but only a fraction of it is utilised effectively.
RWA Pharmacy’s pharmacy analytics software is a BI solution, developed specifically for pharmacies in the UK. Whether you’re an independent pharmacy or a pharmacy group, our Local Insights solution can help you grow your business and maximise your profits, based on your location and customer base.
The best resource pharmacies already have at hand is your pharmacy's PMR data. This is why we developed the Rx Decision Support Solution which utilises data from your PMR system, as well as a Front of Shop solution which is based on your EPoS data. Both solutions bring you easy-to-read dashboards and actionable insights to help you capture your business opportunities and leave no money behind.
Currently, the Dispensary+ Insights and Retail Insights Solutions are only available to multi-branch pharmacy groups. However, the Local and National Insights are available to all pharmacy types.
"RWA has brought all the key aspects of performance management and PQS together and forms an integral part of the journey of getting a little bit of life back. It saves a huge amount of time on tracking various aspects if that is what you are into. Excellent time saving back office tool."
- Amarjit Tanday, Owner of Opal Pharmacy Group
Your PMR, be it from EMIS, Cegedim or Positive Solutions, generates lots of reports in the pharmacies and at head office but there is just too much noise and not enough succinct information to get the most out of the business. Without being on top of all the things all of the time, pharmacies leave thousands of profit behind. How can you afford this with average items going up and payments going down?
This is where we can help. Take a look at the Hierarchy below to get an overview of the journey your Customer Success Manager can bring you on to become a data-driven pharmacy.
We acknowledge the trust our clients put in us as handlers of their data and we will do everything to protect it.
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We have designed the hierarchy below to guide you through each level of your pharmacy’s dispensary business needs. We guide you to the key areas of opportunity and empower you to drive efficiency and profitability in each area. When you reach the pinnacle, you are positioned as a market leader with complete control over your business.
80% of a company’s resources is justifiably spent here so it is difficult to get enough time to do all the things at the Operations level, this is where profit leaks out of your business.
Every pharmacy chain or group works hard at some of these areas, but without easy access to KPI and exception reports, a lot of money is left behind unnecessarily.
Top performing pharmacy groups drive their business performance by combining the PMR data with the NHS data to drive their sales and margins. While most groups look at this area, they often only scratch the surface of what is possible.
Few groups get to strategically focus on patients. By looking at individual patients rather than items, you can reach the full potential of your business. We say, “don’t be an item counter, become patient focused.” Long term repeat business guarantees the growth and success of your business.
Self-Actualisation comes when everyone has the right information in the format so that they can manage their own areas. Benchmarking your shops across the Operational, Business Development and Patient Focus drivers gets you there. Motivation becomes inbuilt into the way you do things so that you can achieve exceptional previously unattainable results.
Keep on top of your business in a few minutes once a month
Pharmacy business is all about what is happening locally, but too often the store manager or head office manager miss critical changes in their local environment.
The NHS publish the prescriber and payment data every month which can help you understand what is happening in your area, but it is in a format that is difficult to interpret. This is where our pharmacy business intelligence solution comes in.
We make it easy for you to see in minutes what is happening so that you can react. The very best managers will use the information to proactively improve their business.
RWA’s NHS National Insights service has given us real, localised data so we can take targeted actions to grow our business. With nearly 200 pharmacies, RWA data helps us to focus in on what is important and measure the success of the actions we take.
- Andrew Gibb, Head of Healthcare Operations, Superdrug Stores Plc
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Yes, you can. We work with you to tailor the reports so you will get the results you want. We understand that nothing stays the same and your needs will change over time. These changes are typically included in the standard subscription price.
We integrate with a number of systems/applications, including EMIS, Positive Solutions, Cegedim and TITAN, please contact us for more details.
You can access your pharmacy bi dashboards by logging into the portal, where you will have access to the drillable dashboards and reports. The portal can be accessed on any device including tablets and mobile phones connected to the Internet with a browser. All you need is your login and unique password. We also provide automated reports, which are sent directly to your team via email. You can also subscribe yourself to any reports you need which will be delivered to your email inbox.
RWA’s Pharmacy Business Intelligence (BI) solutions automatically pulls the data from your PMR, EPOS systems and other applications into one location and presents back to you interactive & easy-to-read reports with insights and visualisations that will help you maximise your profits and efficiency. It is the one place you go to manage all your business operations. You can login to the pharmacy bi system for the information and/or have the specific reports are automatically emailed to each person within the organisation.
There is a fixed amount of login accounts (viewing users) delivered depending on the size of your company. Additional logins can be added at £25 per user per month. As many people you like can get reports delivered to them by email.
The price is dependent on the number of branches of your group. As it is a cloud-based solution it is a fraction of the cost it would cost to build it yourself. As it is paid as a subscription, the return on investment (ROI) is fast. Many of our customers enjoy an ROI of 10-12 times its cost. Please contact us for a quotation for your group.
Our pharmacy bi reports are very easy to read. Firstly, they are collated so that you only see what you need - typically one or two pages. If you need further detail, this is available further down the report or in a drill down. Extensive use is made of visualisations so that information can be absorbed quickly and easily. Exception reporting is the preferred reporting approach, so you don’t have to read much.
Your data is secured with us. The cloud-based application, and our company is ISO 27001 certified which is the highest certification available. Audits are conducted twice a year by the certification authority. This gives you the assurance that your sensitive data is safe with us. We also have full accreditation from NHS Digital.
No, it is not. We require a little bit of your technical time to set up the data transfer at the start. There is a little training required. Some customers need help to get this imbedded into their business and we help you with this too. We also provide online trainings through video calls to provide better flexibility.
The main benefit is around control ‘what gets measured, gets done.’ The benefits of using RWA Pharmacy’s BI solutions come in 3 main areas:
RWA Pharmacy analytics tool provides business intelligence with actionable insights, which can drive increased revenues for your pharmacy business. Our business intelligence solution give you visibility of what is going on a day to day within branches:
When we receive your pharmacy data for a live demonstration, we analyse this and provide payback analysis in major fields of the business. We identify where revenue & profits may be being left behind within the business.
Our pharmacy business intelligence tool focuses on the following parts of the business:
We can present you the payback you will get by taking a snapshot of your data – please contact us for more details.
Our needs are aligned. You pay us by subscription, and we understand that if our service is not meeting your needs then you will not renew your subscription. We work very hard to make sure that this becomes embedded in your pharmacy business and that it continues to provide more value as time goes by. You will be assigned a dedicated customer service manager (CSM) who is your first port of call for problems and ideas to improve the solution. The CSM works with you on a continuous basis to help you implement new processes to improve your business results. We become your outsourced data analytics department.
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Request a callback today and discover how our Pharmacy data analytics BI solutions could help you increase the profit of your business. By providing your details, you agree to be contacted by us and agree to the terms in our privacy policy.
