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Retail Insights

Pharmacies collect a large amount of data in the Front of the Shop (FOS). Your sales, purchasing, stock, and sometimes loyalty transactions are all recorded but it can be difficult to use all this information effectively. The EPOS reports may be okay for a single branch, but they fall far short of your needs when you are trying to maximise your performance at head office.

On the face of it, it is easy to describe the objective in retail. You need to put the right product, in the right place at the right time at the right price to have a highly successful retail business. However, that is easier said than done. To do this you need the right people and processes in the head office supported by the information they need to do their job. This is where our pharmacy business intelligence solution comes in.

Front of Counter Weekly Reports

Weekly summary for FOC last week including upsell and top sellers

Top Company Sellers

Identify and maximise top selling lines in your stores

80/20 Pareto Rule

Identify where 80% of sales come from to see which lines you should keep and which ones you should review

Have your reports delivered directly to your inbox so that decisions can be made at your weekly meetings. This will leave you more time to plan for the next 6 weeks. This will improve performance dramatically.

Some of the supported operations:

  • Top Sellers
  • Slow movers and Dead stock
  • Inter-store transfers
  • Range Planning
  • Track cashier performance
  • Compile your weekly and
  • monthly meeting reports
  • Category Management
  • Central Replenishment
  • Store Grading
  • Planning
  • Track Refunds & Discounts
  • Track Null transactions
  • Manage Promotions
  • Track Loyalty

̏ The retail side of our business is so much smaller than our dispensing, so we need to be very efficient to make it work for us. As pharmacists we tend to stick to what we are used to, but this usually ends up in too much stock and cluttered shops. RWA introduced us to retail best practices and backed this up with live connections to our stock and transactions which resulted in a far more profitable retail business which is now a significant part of our overall results.˝

- McKenzies Pharmacy