Your PMR generates lots of reports in the pharmacies and at head office but there is just too much noise and not enough succinct information to get the most out of the business. This is where we can help.
Based on our Rx DSS, we have designed the hierarchy below to guide you through each level of your pharmacy’s business needs. We guide you to the key areas of opportunity and empower you to drive efficiency and profitability in each area.
When you reach the pinnacle, you are positioned as a market leader with complete control over your business.
Monitor performance across your main business drivers in Front of Counter on one interactive dashboard.
"RWA Pharmacy has enabled us to find a multitude of needles in a haystack and I cannot imagine running the business without RWA anymore, it would just be impossible."
- Oonagh O'Hagan, Owner & Managing Director, Meagher's Pharmacy
Money drains out of your business from loans, incomplete HSE claims and many other places. In fact, the average pharmacy leaves up to €25,000 behind. So, it is essential to manage stock, loans, owings and front of shop sales, without compromising customer service.
Patients are the lifeblood of your business, but do you understand where your business is coming from? Do you know who is leaving you and why? RWA puts the information at your fingertips so you can make sensible investment decisions to increase the number of new patients.
RWA keeps an eye on every aspect of your trading, in a format that’s easy to digest, and is actionable to ensure the profit drops to your bottom line. The same applies to Front of Counter (FOC).
’’McCabe’s integrated Real World Analytics with our EPoS provider (TouchStore) in February 2020. This was our first integration with RWA and honestly it was smooth sailing. Simon and Shivani quickly became like members of our team, rather than a third party vendor. They were always available to take a call or schedule an impromptu Teams meeting, email responses were almost immediate and nothing was too much trouble.
Soon after integration we very quickly saw the benefits of RWA layered onto Touchstore. When Covid struck hard in March 2020, we had a number of replenishment challenges. Our online sales saw exponential growth which we quickly had to react to, to ensure a steady supply of stock. Using RWA, we could see customer/ product trends and it enabled us to stock our business according to demand without tying up capital in unnecessary inventory. By using intelligent RWA reporting, we were able to move our replenishment back to central control therefore releasing our in store colleagues to spend more time with our customers. We have also carried out equally successful projects for our warehouse to store replenishment.
With RWA, we have turned static data into actionable reporting and I would have no hesitation in recommending them to anyone. We have since also layered RWA onto our PMR provider (MPS) and have seen similar successes with continued support from the team at RWA.’’
- Karen Doherty, General Manager - McCabes Pharmacy
We acknowledge the trust our clients put in us as handlers of their data and we will do everything to protect it.
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Self-Actualisation comes when everyone has the right information in the format so that they can manage their own areas. Benchmarking your stores across the Operational, Business Development and Patient Focus drivers gets you there. Motivation becomes inbuilt into the way you do things so that you can achieve exceptional previously unattainable results.
Few groups get to strategically focus on patients. By looking at individual patients rather than items, you can reach the full potential of your business. We say, “don’t be an item counter, become patient focused.” Long term repeat business guarantees the growth and success of your business.
Top performing pharmacy groups drive their business performance by analysing the PMR data to drive their sales and margins. While most groups look at this area, they often only scratch the surface of what is possible and make insufficient use of the peer pressure motivation factor.
Every pharmacy chain or group works hard at some of these areas, but without easy access to KPI and exception reports, a lot of money is left behind unnecessarily.
80% of a company’s resources is justifiably spent here so it is difficult to get enough time to do all the things at the Operations level, this is where profit leaks out of your business.
Yes, you can. We work with you to tailor the reports so you will get the results you want. We understand that nothing stays the same and your needs will change over time. These changes are typically included in the standard subscription price.
We integrate with a number of systems/applications, including EMIS, Positive Solutions, Cegedim and TITAN, please contact us for more details.
You can access your pharmacy bi dashboards by logging into the portal, where you will have access to the drillable dashboards and reports. The portal can be accessed on any device including tablets and mobile phones connected to the Internet with a browser. All you need is your login and unique password. We also provide automated reports, which are sent directly to your team via email. You can also subscribe yourself to any reports you need which will be delivered to your email inbox.
RWA’s Pharmacy Business Intelligence (BI) solutions automatically pulls the data from your PMR, EPOS systems and other applications into one location and presents back to you interactive & easy-to-read reports with insights and visualisations that will help you maximise your profits and efficiency. It is the one place you go to manage all your business operations. You can login to the pharmacy bi system for the information and/or have the specific reports are automatically emailed to each person within the organisation.
There is a fixed amount of login accounts (viewing users) delivered depending on the size of your company. Additional logins can be added at £25 per user per month. As many people you like can get reports delivered to them by email.
Our pharmacy bi reports are very easy to read. Firstly, they are collated so that you only see what you need - typically one or two pages. If you need further detail, this is available further down the report or in a drill down. Extensive use is made of visualisations so that information can be absorbed quickly and easily. Exception reporting is the preferred reporting approach, so you don’t have to read much.
Your data is secured with us. The cloud-based application, and our company is ISO 27001 certified which is the highest certification available. Audits are conducted twice a year by the certification authority. This gives you the assurance that your sensitive data is safe with us. We also have full accreditation from NHS Digital.
No, it is not. We require a little bit of your technical time to set up the data transfer at the start. There is a little training required. Some customers need help to get this imbedded into their business and we help you with this too. We also provide online trainings through video calls to provide better flexibility.
The main benefit is around control ‘what gets measured, gets done.’ The benefits of using RWA Pharmacy’s BI solutions come in 3 main areas:
RWA Pharmacy analytics tool provides business intelligence with actionable insights, which can drive increased revenues for your pharmacy business. Our business intelligence solution give you visibility of what is going on a day to day within branches:
When we receive your pharmacy data for a live demonstration, we analyse this and provide payback analysis in major fields of the business. We identify where revenue & profits may be being left behind within the business.
Our pharmacy business intelligence tool focuses on the following parts of the business:
We can present you the payback you will get by taking a snapshot of your data – please contact us for more details.
Our needs are aligned. You pay us by subscription, and we understand that if our service is not meeting your needs then you will not renew your subscription. We work very hard to make sure that this becomes embedded in your pharmacy business and that it continues to provide more value as time goes by. You will be assigned a dedicated customer service manager (CSM) who is your first port of call for problems and ideas to improve the solution. The CSM works with you on a continuous basis to help you implement new processes to improve your business results. We become your outsourced data analytics department.
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